Patient Welfare Center

Patient Welfare Center deals with all issues/concerns related to patients availing treatment at civil hospital. The department consists of 1 In-charge PWC officer, 5 Medical Social Workers, and 12 patient guides.  The PWC manages information and guidance desk at OPD and Trauma Center.

Location and Timings:

 1.       OPD Main Entrance,

‘0’ no. OPd Ground Floor– 9:00 AM to 5:00 PM

2.       Office of the Medical Superintendent D-2 Block

9:00 AM to 5:00 PM

3.       Trauma Centre, Round the clock 24X7

Services rendered by the Center:

  • Enlighten and facilitate patient and senior citizens about free services of the Civil Hospital.
  • Resolve complains of patients by coordinating with respective department.
  • Facilitate treatment of unidentified/ unaccompanied patients.
  • Acknowledge orphan patients to Nari Sanrankshan Gruh, Beggars Home, Children Homes or NGOs for rehabilitation.
  • Promote awareness and facilitate benefits of Rastriya Swasthya Bima Yojana, Mukhya Mantri Amrutam Yojana, Janani Shishu Suraksha Schemes.
  • Compile news related to civil hospital, share with respective department and facilitate responses to the inquiries or issues raised.
  • Allocate special rooms to patients as per the norms set by the hospital.
  • Facilitate implementation of healthy child year program.
  • Take appropriate actions on the recommendation of Members of Parliament and State Ministers.
  • Manage 24 hour inquiry center at trauma center.

Service Delivery Model: